Terms of Service

These Terms govern access to and use of ReloClarity (the "Service"). By using the Service you agree to them; if you use the Service for an organization, you accept them for that organization and confirm you are authorized to do so.

1. Who we are

The Service is provided by [COMPANY LEGAL NAME], [LEGAL FORM], registered office [REGISTERED OFFICE ADDRESS], registered under [COMPANY REGISTER AND REGISTRATION NUMBER] ("ReloClarity", "we", "us").

2. The Service

ReloClarity is a read-only transparency and cost-comparison layer for corporate relocation home sales. It models relocation options, benchmarks fees against an anonymized market, and documents the result as an evidence record. It is read-only by construction: it never executes a transaction, moves money, buys or sells a home, or instructs any party. Every figure it emits is produced by a deterministic engine and stamped to an engine version and a benchmark dataset version so it is reproducible. Features vary by plan and evolve as the market and the data do.

3. What the figures are, and are not

The Service provides planning models and market benchmarks, not a quote, an appraisal, an offer, or legal, tax, or financial advice. A benchmark states where a fee sits against an anonymized cohort at a point in time; it does not certify that any fee is correct, fair, or owed. You remain responsible for your own relocation, tax, and employment decisions. Benchmarks are exposed only above a minimum cohort size, and the Service never discloses another customer's raw terms to you.

4. Accounts and access

Sign-in is passwordless, by a WebAuthn passkey (primary) or an authenticator-app code (fallback). You are responsible for activity under your account and for protecting the device and authenticator that sign you in. You must be authorized by your organization to load its relocation data.

5. Acceptable use

You agree not to:

• use the Service for any purpose other than modeling, benchmarking, and documenting relocation options and the record keeping connected to it;
• probe, scan, or disrupt the Service, or access it other than through its interfaces and documented APIs;
• attempt to de-anonymize a benchmark cohort or to identify another customer's data;
• resell or republish benchmark data obtained through the Service as a data product of your own;
• misrepresent the Service's figures, or present a model or benchmark as a quote, appraisal, or issued certification.

6. Your data

The relocation data and workspaces you load remain yours. We process them only to provide the Service, as described in the Privacy Notice at /privacy. You are responsible for having the right to submit the data you load, and each workspace is isolated from every other.

7. Plans and billing

[PENDING: paid plans, billing cycle, taxes, and refund terms will be stated here (and at the point of order) before paid subscriptions open.]

8. Intellectual property

The Service, its software, design, deterministic engine, and the ReloClarity brand belong to [COMPANY LEGAL NAME] and its licensors. These Terms grant you no rights in them beyond using the Service.

9. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind to the maximum extent permitted by law, including fitness for a particular purpose and non-interruption. Section 3 states what the figures are and are not.

10. Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data, or for any relocation, tax, or financial decision made in reliance on the Service's planning figures. Our total aggregate liability arising out of the Service is limited to [LIABILITY CAP, e.g. fees paid in the preceding 12 months]. Nothing here excludes liability that cannot be excluded under applicable law.

11. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or use that creates risk or legal exposure. On termination you may export your workspace data for a reasonable period, except where we must retain or delete it by law.

12. Changes

We may update the Service and these Terms as the product and the regulations evolve. Material changes are announced to account holders; continued use after they take effect is acceptance.

13. Governing law

These Terms are governed by the laws of [GOVERNING LAW JURISDICTION], and the courts of [FORUM] have jurisdiction, without prejudice to mandatory consumer protections where they apply.

14. Contact

Legal: [LEGAL CONTACT EMAIL]. Postal: [COMPANY LEGAL NAME], [REGISTERED OFFICE ADDRESS].